Shipping policy

Shipping Policy
Factory Flooring is committed to providing all our customers with great service, and shipping is no exception. We use only the most reputable and reliable freight carriers to deliver your order in a safe and timely manner. Free shipping is limited to certain regions within the Continental United States (excluding Hawaii /Alaska) and only applies up to a certain quantity of selected items from our catalog. 

Delivery Info
Delivery dates are estimates. You should not schedule installation until you receive the product. You should retain mill code information from each box. All orders will be processed within the following business day. Should you order contain all "In-Stock" items, your order will ship the following business day after processing. Upon shipment, you will receive an email containing tracking information along with the name of the freight carrier handling your shipment. For any orders not shipped via UPS, the freight carrier will contact you to make a delivery appointment. Once your delivery leaves our warehouse, your actual delivery date and time will be dependent upon the freight carrier. Tracking information will be made available to you once your product leaves our warehouse.
ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.

Delivering Your Order
Orders with a total weight of less than 150 lbs. are shipped UPS ground. Any order with a total weight of 150 lbs. or greater will be shipped via a freight carrier other than UPS. All of our freight shipments require you to be present – Your signature is required. Freight shipments cannot be delivered unless a responsible adult is present at the shipping address during the scheduled delivery time frame given by the shipping company.
IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER.

For safety reasons, your order is delivered to an accessible, outdoor location like a garage or carport or freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer's home at any time.
It is your responsibility to arrange for assistance carrying the shipment into their homes if it is needed; delivery personnel are not permitted to assist with this in any way.